Ability to schedule meetings

You can Meet now but I don’t think you can create a meeting for future. This would be helpful when planning meetings

Stephanie Hanlon About 1 year ago

3

Sep 30

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Feature Request

Deleting conversations from We UC Messages

How do we delete a conversation from Messages?

ij 14 days ago

2

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Feature Request

Fix call transcripts so that they appear 100% of the time

The desktop app works well and we are generally happy with it. I am looking forward to the call transcripts to appear 100 % of the time

ij 17 days ago

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Feature Request

Add in product customer support chat for SaaS product

For SaaS users, can we install the web chat feature for Featurebase? @mkundys https://help.featurebase.app/en/help/articles/5984177-messenger-installation?_gl=1*1s74sz1*_gclau*OTY1Mzg0Mjg5LjE3NjgyMTc1NTE.*_ga*MjE2NjUzNTk0LjE3NjgyMTc1NDc.*_gaPYHTHHFWN0*czE3NzE3MzkwNzEkbzUkZzEkdDE3NzE3Mzk4NzQkajQ3JGwwJGgw

Linear About 1 month ago

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Feature Request

Call Quality

call has as tatic sound, breaks up every know and then. This is on almost all calls. I am over WiFi via desktop app, but works fine over Communicator 7. Could be something simple like the Codec in use? Environment: stage Client: WeUC-DESKTOP Desktop Version: 0.2.48 (prod) Build Number: undefined Realm: e1c9ae.uk.sip.weuc.com Call Details: Direction: outbound From: Daniel Bailes (243@e1c9ae.uk.sip.weuc.com) To: 02920560261 (02920560261@e1c9ae.uk.sip.weuc.com) Date: 12/02/2026 CDR ID: 202602-ikf5a3558mokvq6hsjmg Timestamp: 1770905008000 User ID: 6854019b97999b30beaa1ee0

Daniel Bailes About 2 months ago

3

Bug

Add AI Voice Prompts Directly to Messages

Will there be an option to use a built in tool to create AI IVR messages, as opposed to using a third party like we do with PBXware https://circlecloud.pv-site.com/ Also, could I get admin access to an account to test the UI and functionality of doing tenant builds? Thanks

Daniel Bailes About 2 months ago

1

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Feature Request

Persistent meeting chats via channels in messages

It would be great to have the facility to have channels created for every meeting that is formed, and every participant of the meeting would be a member in the channel. Once the meeting has ended, the channel should persist until it's archived by an admin or the meeting creator.

Axel Molist Cordina About 2 months ago

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Feature Request

Option to download the transcript and the summary alongside the audio of a call recording.

We have had requests for the option to download the audio of a call recording, but also alongside the audio, download the transcript and the summary as a text file. So essentially, we would have the audio as a WAV file downloaded or MP3, and then alongside that, a download in a either a Markdown or a TXT file containing the summary and the transcript. Or even a PDF. Let's start with a TXT file in this format: Summary: xyz Transcript: abc

Axel Molist Cordina About 2 months ago

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Feature Request

Maximise and minimise icons not showing on Windows desktop app upon first load

The classic maximise and minimise window buttons and the 'X' that usually shows on Windows applications wasn't showing for some users upon installing the application for the first time. They had to quit the application and reopen it a second time for the actual buttons to show. Let's investigate if this is a glitch or if it's common behaviour or if it's a one-off or what's going on.

Axel Molist Cordina About 2 months ago

Bug

Display number of unread items on desktop app icon

We should display the number of unread notifications on the Desktop App icon, the same as we've done with the iOS app. We need to also translate this to the Desktop App, for Windows, Mac, and also the Android app. So if I have 4 missed calls, 4 chat and unread chats, or any number of notifications that I have unread, that same number should be displayed in the icon of the application on the Mac Dock, Windows System Tray, and Android app icon.

Axel Molist Cordina About 2 months ago

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Feature Request

Make it clear to users that favourite contacts = BLF keys

Currently, it's not clear for new users that if they mark an extension as a favourite or if they mark a telephone number as a favourite within the Contacts tab, that it would then appear in their BLF on their phone. We need to make it clearer that marking contacts as favourites, in particular marking telephone numbers as favourites, will then send those contacts to the phone, to the desk phone as a BLF. We need to improve the user experience here.

Axel Molist Cordina About 2 months ago

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Feature Request

Automatically dismiss notifications once they have been accessed

Currently notifications of messages don’t disappear even if you have read the message. We need to make sure that the number of unread notifications is reduced when a notification is accessed. For example, if I have a notification for a missed call and I access my call history, that notification should vanish. It should become dismissed automatically. Another example is if I have a notification for a new chat (let's say John sent me a message) and I have a 1 under the chat and I have a 1 in the notifications, if I actually manually go into chat and I access John's conversation and I read the message, it should automatically mark the notification as dismissed.

Axel Molist Cordina About 2 months ago

1

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Feature Request

DND auto off?

When setting yourself as DND have a options for it to auto remove at at set time. to reduce risk of forgetting to come off DND after a meeting etc

Stephanie Hanlon 11 months ago

1

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Feature Request

Google vault icon in search bar

Not sure if this is by design but i get the Zoho vault icon in my search bar on the web app

Russ Barrett 12 months ago

2

Bug

Android mobile app - Unable to dial - Incorrect number error

When trying to dial a number from the mobile application I receive '“Incorrect Number” The same error is presented when dialing from the call history list. Environment: STAGING Client: Android Build number: 363 Realm: e1c9ae.uk.sip.weuc.com Call Details (Direction, From, To, Date): Direction: inbound From: Karl McNicholas To: 07918274780 Date: 2025-04-07T13:14:17.000Z CDR ID: 202504-a8b281cb-67e2-45f3-8186-73a606781f57 Timestamp: 1744031658000 UserId: 67dc2806ff80a8cf4f967ffe

Karl McNicholas 12 months ago

2

Bug

could not get any of below calls to connect with 2 way audio

after the first failed call with Mike tried Mollie / Mike and couldn’t get a successful call. Can get the logs if you need them

Stephanie Hanlon About 1 year ago

1

Call failure

No audio at the start then dropping

Environment: test Client: WeUC-WEB Build Number: v1.3.0 Realm: f4fb92.uk.sip.weuc.com Call Details: Direction: outbound From: Steph Hanlon (230@f4fb92.uk.sip.weuc.com) To: 02045486009 (02045486009@f4fb92.uk.sip.weuc.com) Date: 27/03/2025 CDR ID: 202503-rn6l026n9thur3j9mj99 Timestamp: 1743072291000 User ID: 67bf174cea34e654a0a05a95

Stephanie Hanlon About 1 year ago

1

Call failure

Presence

To either have more options that are created at a company level or add your own. eg. on break, lunch, in meeting, holiday etc

Stephanie Hanlon About 1 year ago

1

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Feature Request

post conference call. audio delay

Environment: test Client: WeUC-WEB Build Number: v1.3.0 Realm: f4fb92.uk.sip.weuc.com Call Details: Direction: inbound From: Steph Hanlon (Unknown) To: 03309128632 (Unknown) Date: 25/03/2025 CDR ID: 202503-31bc42cb-d85d-4cf4-9ce4-bbac129bfae3 Timestamp: 1742920997000 User ID: 67bf174cea34e654a0a05a95 I called Daniella and then added Mollie on the call. Mollie left and then Daniella could hear herself bouncing back

Stephanie Hanlon About 1 year ago

1

Call failure

Audio dropping

Environment: test Client: WeUC-WEB Build Number: v1.3.0 Realm: Unknown Realm Call Details: Direction: outbound From: Steph Hanlon (Unknown) To: 02045486009 (Unknown) Date: 25/03/2025 CDR ID: Unknown Timestamp: 1742894426492 User ID: 67bf174cea34e654a0a05a95 Called mike James, could not hear him say hello and then got every few words

Stephanie Hanlon About 1 year ago

1

Call failure

Ability to add to contact from call list

would be helpfully if when someone call you and they are in your call list if you had a option to add as a new contact

Stephanie Hanlon About 1 year ago

1

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Feature Request