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For SaaS users, can we install the web chat feature for Featurebase?
@mkundys 
<a href="https://help.featurebase.app/en/help/articles/5984177-messenger-installation?_gl=1*1s74sz1*_gcl_au*OTY1Mzg0Mjg5LjE3NjgyMTc1NTE.*_ga*MjE2NjUzNTk0LjE3NjgyMTc1NDc.*_ga_PYHTHHFWN0*czE3NzE3MzkwNzEkbzUkZzEkdDE3NzE3Mzk4NzQkajQ3JGwwJGgw">https://help.featurebase.app/en/help/articles/5984177-messenger-installation?_gl=1*1s74sz1*_gclau*OTY1Mzg0Mjg5LjE3NjgyMTc1NTE.*_ga*MjE2NjUzNTk0LjE3NjgyMTc1NDc.*_gaPYHTHHFWN0*czE3NzE3MzkwNzEkbzUkZzEkdDE3NzE3Mzk4NzQkajQ3JGwwJGgw</a>

In Review

Add in product customer support chat for SaaS product

Linear

It would be great to have the facility to have channels created for every meeting that is formed, and every participant of the meeting would be a member in the channel. Once the meeting has ended, the channel should persist until it's archived by an admin or the meeting creator.

Persistent meeting chats via channels in messages

Axel Molist Cordina

The classic maximise and minimise window buttons and the 'X' that usually shows on Windows applications wasn't showing for some users upon installing the application for the first time. They had to quit the application and reopen it a second time for the actual buttons to show.Let's investigate if this is a glitch or if it's common behaviour or if it's a one-off or what's going on.

Maximise and minimise icons not showing on Windows desktop app upon first load

Currently, it's not clear for new users that if they mark an extension as a favourite or if they mark a telephone number as a favourite within the Contacts tab, that it would then appear in their BLF on their phone. We need to make it clearer that marking contacts as favourites, in particular marking telephone numbers as favourites, will then send those contacts to the phone, to the desk phone as a BLF. We need to improve the user experience here.

Make it clear to users that favourite contacts = BLF keys

When setting yourself as DND have a options for it to auto remove at at set time. to reduce risk of forgetting to come off DND after a meeting etc

DND auto off?

Stephanie Hanlon

Please can timestamps be added to chats as can not see when Russ messaged me

Chat timestamps

Feedback from my team meeting you couldnt make the shared screen full size which made it hard to see when reviewing documents

Screen Sharing Feedback

Ability to dial into meeting by phone number

<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/019546a5-f077-72ad-98e7-b88ffee8288e.png" data-width="100%" data-align="left">You can Meet now but I don’t think you can create a meeting for future. This would be helpful when planning meetings

Planned

Ability to schedule meetings

<img data-width="100%" data-align="left" data-featurebase-content-key="67bf384531699adad8f294e6/post/67e50ca529d478705b947024/0195d6b8-7c1d-77bc-b447-bca6049422ee/b64u-aW1hZ2UucG5n.png" src="https://67bf384531699adad8f294e6.featurebase-attachments.com/c/post/67e50ca529d478705b947024/0195d6b8-7c1d-77bc-b447-bca6049422ee/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260407T020000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260407%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=2939e5dc1ee1859570f13ee8fbf6f6ae4ce2cc7927cea18979dd7f05cdf60601" data-featurebase-content-filename="image.png"> To either have more options that are created at a company level or add your own. eg. on break, lunch, in meeting, holiday etc

Presence

Either I am not notified or there is a large delay. Updates sometimes if i refresh webpage to show I have chat notification

Delay / no notifications on chats

<img src="https://fb-usercontent.fra1.cdn.digitaloceanspaces.com/01955bc0-95ad-7e62-b487-f5af58220548.png" data-width="100%" data-align="left"> I am in the main overflow and if I do not answer the call it will show as missed, however this is not missed as was answered by someone. Makes it impossible to see if i have had missed calls on my DDI. Can you add the number dialled and not show it as missed if the call was answered by someone else?

Unbale to see if missed call was true or part of hunt group

The desktop app works well and we are generally happy with it. I am looking forward to the call transcripts to appear 100 % of the time

Fix call transcripts so that they appear 100% of the time

Will there be an option to use a built in tool to create AI IVR messages, as opposed to using a third party like we do with PBXware <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://circlecloud.pv-site.com/">https://circlecloud.pv-site.com/</a>Also, could I get admin access to an account to test the UI and functionality of doing tenant builds? Thanks

Add AI Voice Prompts Directly to Messages

Daniel Bailes

Hard to see what screen it was sharing (other platforms box the screen) and it didnt look like a screen I had open <pre><code>Environment: test Client: WeUC-WEB Build Number: v1.1.0 Realm: Unknown Realm</code></pre><pre><code>Call Details: Direction: Unknown From: Unknown (Unknown) To: Unknown (Unknown) Date: 26/02/2025</code></pre><pre><code>CDR ID: Unknown Timestamp: Unknown User ID: 67bf174cea34e654a0a05a95</code></pre>

Completed

Screen Share in meetings

When hovering over buttons, there are no description labels to explain what the button does.

Add labels to buttons

Russ Barrett

How do we delete a conversation from Messages?

Deleting conversations from We UC Messages

call has as tatic sound, breaks up every know and then. This is on almost all calls. I am over WiFi via desktop app, but works fine over Communicator 7. Could be something simple like the Codec in use? Environment: stage Client: WeUC-DESKTOP Desktop Version: 0.2.48 (prod) Build Number: undefined Realm: <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="http://e1c9ae.uk.sip.weuc.com">e1c9ae.uk.sip.weuc.com</a>Call Details: Direction: outbound From: Daniel Bailes (243@e1c9ae.uk.sip.weuc.com) To: 02920560261 (02920560261@e1c9ae.uk.sip.weuc.com) Date: 12/02/2026CDR ID: 202602-ikf5a3558mokvq6hsjmg Timestamp: 1770905008000 User ID: 6854019b97999b30beaa1ee0

Call Quality

We have had requests&nbsp;for the option to download the audio of a call recording, but also alongside the audio, download the transcript and the summary as a text file. So essentially, we would have the audio as a WAV file downloaded or MP3, and then alongside that, a download in a either a Markdown or a TXT file containing the summary and the transcript. Or even a PDF.Let's start with a TXT file in this format:Summary:xyzTranscript:abc

Option to download the transcript and the summary alongside the audio of a call recording.

We should display the number of unread notifications on the Desktop App icon, the same as we've done with the iOS app. We need to also translate this to the Desktop App, for Windows, Mac, and also the Android app.So if I have 4 missed calls, 4 chat and unread chats, or any number of notifications that I have unread, that same number should be displayed in the icon of the application on the Mac Dock, Windows System Tray, and Android app icon.

Display number of unread items on desktop app icon

Currently notifications of messages don’t disappear even if you have read the message.We need to make sure that the number of unread notifications is reduced when a notification is accessed. For example, if I have a notification for a missed call and I access my call history, that notification should vanish. It should become dismissed automatically.Another example is if I have a notification for a new chat (let's say John sent me a message) and I have a 1 under the chat and I have a 1 in the notifications, if I actually manually go into chat and I access John's conversation and I read the message, it should automatically mark the notification as dismissed.

Automatically dismiss notifications once they have been accessed

Not sure if this is by design but i get the Zoho vault icon in my search bar on the web app <img data-width="100%" data-align="left" data-featurebase-content-key="67bf384531699adad8f294e6/post/680a4c192dd323ea2bb9130b/01966839-331d-7b78-aadc-d88bc350c531/b64u-aW1hZ2UucG5n.png" src="https://67bf384531699adad8f294e6.featurebase-attachments.com/c/post/680a4c192dd323ea2bb9130b/01966839-331d-7b78-aadc-d88bc350c531/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260407T020000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260407%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=aa27903cfe0cf405e30875e022ce7d6d2821b588f902872dc6e34122a11ddbc5" data-featurebase-content-filename="image.png">

Google vault icon in search bar

When trying to dial a number from the mobile application I receive '“Incorrect Number” The same error is presented when dialing from the call history list. Environment: STAGING Client: Android Build number: 363 Realm: <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="http://e1c9ae.uk.sip.weuc.com">e1c9ae.uk.sip.weuc.com</a> Call Details (Direction, From, To, Date): Direction: inbound From: Karl McNicholas To: 07918274780 Date: 2025-04-07T13:14:17.000Z CDR ID: 202504-a8b281cb-67e2-45f3-8186-73a606781f57 Timestamp: 1744031658000 UserId: 67dc2806ff80a8cf4f967ffe

Android mobile app - Unable to dial - Incorrect number error

Karl McNicholas

<img data-width="100%" data-align="left" data-featurebase-content-key="67bf384531699adad8f294e6/post/67e532f2d7a6a3e345462acc/0195d74e-615c-7bc2-913c-c401ae28f2cf/b64u-aW1hZ2UucG5n.png" src="https://67bf384531699adad8f294e6.featurebase-attachments.com/c/post/67e532f2d7a6a3e345462acc/0195d74e-615c-7bc2-913c-c401ae28f2cf/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260407T020000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260407%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=7fb586bb60f9b4a9c642991031fe61d23a3ed6314d5b13581295ff82a2bde126" data-featurebase-content-filename="image.png">after the first failed call with Mike tried Mollie / Mike and couldn’t get a successful call. Can get the logs if you need them